VIRTUAL CONCIERGE COORDINATOR

80.000.000 - 120.000.000


Title: VCC Location: medellin, Colombia Job description: We are hiring an experienced Concierge to help us keep growing. If you're dedicated and ambitious, Responsibilities for Concierge Answer phone an email inquiries from potential guests in a timely and respectful manner Greet guests and visitors warmly and make them feel welcome and attended Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions Receive and redirect mail, phone calls, packages, etc Ensure that guest spaces and lobby are clean and tidy at all times Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc Anticipate guests needs in order to accommodate them and provide an exceptional guest experience Maintain inventory of supplies and order new stock as needed Qualifications for Concierge 1+ years of previous customer service experience Positive phone demeanor and superior written and verbal communication skills are essential Must have a service oriented mindset and be capable of making every guest feel valued Knowledge of basic office equipment, including printers, scanners, copiers, etc Exemplify strong organizational skills and attention to detail Competent working with Microsoft Office suite, including Word, Outlook and Excel Possess a positive attitude and be willing to work as part of a team Ability to speak a second language is an asset Willing to work irregular shifts and weekends

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